Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Lynova.ai website and the services, communications, technology, and other offerings provided by Lynova.ai ("Lynova," "we," "us," or "our").

By accessing our website, submitting a form, requesting information, scheduling a consultation or demonstration, purchasing services, or using our services, you agree to these Terms.

If you do not agree to these Terms, please do not use the website or services.

1. Services

Lynova provides technology-enabled business growth, marketing, customer engagement, communication, digital presence, lead management, and related services.

Depending on the services selected, offerings may include:

• AI-assisted customer communications
• Automated telephone answering
• Lead qualification
• Lead management
• Appointment scheduling
• Customer follow-up
• Website services
• Digital marketing
• Paid advertising
• Social media advertising
• Search and discovery optimization
• Online visibility services
• Digital presence optimization
• Marketing analytics and reporting
• Customer engagement services
• Business growth services
• Other services described in a proposal, order, statement of work, or service agreement

Specific services, pricing, deliverables, implementation requirements, service periods, and limitations may be established in a separate written agreement.

2. Third-Party Technology and Software

Lynova may use third-party software, technology platforms, service providers, APIs, communication services, hosting services, analytics tools, advertising platforms, automation systems, artificial intelligence technologies, and other technology as deemed necessary or appropriate to provide, support, maintain, improve, or deliver the applicable solution stack and services.

The specific third-party technologies used may vary based on services selected, technical requirements, business needs, availability, performance, security, compliance requirements, customer requirements, technology changes, or other operational considerations.

Lynova may add, replace, modify, or discontinue third-party technologies as necessary or appropriate to operate and deliver its services.

Lynova does not publicly identify every third-party technology or service provider used within its solution stack.

Use of third-party technology does not necessarily create a direct contractual relationship between the customer and the underlying technology provider unless separately agreed.

Third-party providers may have their own terms, policies, limitations, and requirements.

3. Website Use

You agree to use the Lynova website only for lawful purposes.

You may not:

• Use the website for unlawful activity
• Attempt unauthorized access to systems or accounts
• Interfere with website functionality
• Introduce malicious software or code
• Submit fraudulent or intentionally misleading information
• Misrepresent your identity or affiliation
• Use Lynova services for unlawful, abusive, deceptive, threatening, or prohibited communications

Lynova may suspend or restrict access when reasonably necessary to protect our systems, customers, service providers, or users.

4. Customer Responsibilities

Customers are responsible for providing accurate information necessary to provide services.

Customers are also responsible for:

• Maintaining accurate contact information
• Providing required permissions and consents
• Reviewing information and communications generated through services
• Using services in compliance with applicable law
• Ensuring customer-provided data is collected and used lawfully
• Ensuring marketing and customer communications comply with applicable requirements
• Maintaining appropriate permissions for their own customer and prospect communications

Lynova is not responsible for a customer's independent legal or regulatory obligations relating to the customer's business practices, advertising claims, customer lists, or communications.

5. SMS and Text Messaging Terms

If you voluntarily opt into Lynova's SMS messaging program, you consent to receive text messages from Lynova at the mobile number you provide.

Messages may include:

• Responses to inquiries
• Requested information
• Appointment confirmations
• Appointment reminders
• Service-related notifications
• Customer support communications
• Follow-up communications
• Account or service information
• Promotional or marketing messages for which you have separately provided the required consent

Message frequency varies. Message and data rates may apply.

SMS consent is voluntary and is not a condition of purchasing any goods or services from Lynova.

How to Opt Out

Reply STOP to any Lynova text message to opt out of recurring messages.

How to Get Help

Reply HELP to a Lynova text message for assistance.

You may also contact Lynova through the contact information provided on our website.

Carriers are not liable for delayed or undelivered messages.

6. SMS Consent Requirements

SMS consent must be affirmatively provided by the individual receiving the messages.

Consent cannot be obtained through deceptive means, purchased lists, or transferred consent.

Providing a telephone number for another purpose does not automatically constitute consent to receive recurring marketing SMS messages.

Lynova does not sell, rent, transfer, or exchange SMS opt-in consent.

Lynova does not share mobile telephone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

If a customer uses Lynova services to communicate with its own customers, that customer is responsible for obtaining all legally required consent for those communications.

7. Communications

By providing contact information, you may receive communications related to your inquiry, appointment, requested information, account, services, or other interaction with Lynova.

Marketing communications will be sent in accordance with applicable consent requirements.

You may withdraw marketing communication consent through the applicable opt-out or unsubscribe method.

8. AI-Assisted and Automated Services

Some Lynova services may use artificial intelligence, automation, machine learning, natural-language processing, or other automated technologies.

These technologies may assist with:

• Answering questions
• Customer communications
• Lead qualification
• Appointment scheduling
• Follow-up
• Information processing
• Business communications
• Marketing support
• Customer engagement
• Analysis and reporting

Automated or AI-assisted outputs may contain errors or inaccuracies.

Customers remain responsible for reviewing information and determining whether an output is appropriate for their business or situation.

Lynova does not guarantee that automated or AI-assisted information will always be complete, accurate, current, or appropriate for a particular purpose.

9. Marketing, Advertising, and Visibility Services

Lynova may provide services intended to increase a business's online presence, visibility, customer engagement, lead opportunities, or ability to be discovered through digital channels.

Services may include:

• Digital marketing
• Paid advertising
• Social media advertising
• Website optimization
• Search-related services
• Online visibility services
• Lead generation
• Customer engagement
• Analytics
• Digital presence services
• Related business growth activities

Third-party advertising, search, social, directory, analytics, and technology platforms operate independently and may change their algorithms, policies, requirements, availability, or pricing.

Lynova does not guarantee specific rankings, placements, impressions, clicks, traffic, leads, appointments, conversions, revenue, or other business results unless expressly stated in a separate written agreement.

10. Third-Party Platforms

Certain services may depend on third-party platforms or technology providers.

Third-party platforms may experience:

• Outages
• Technical problems
• Policy changes
• Account restrictions
• Pricing changes
• Algorithm changes
• Security events
• Service interruptions
• Other circumstances outside Lynova's control

Lynova does not guarantee the continued availability or functionality of any third-party platform.

11. Fees and Payment

Fees, billing schedules, service periods, setup fees, usage charges, and other payment terms will be stated in the applicable proposal, order, invoice, or service agreement.

Customers are responsible for agreed fees and applicable taxes.

Failure to make required payments may result in suspension or termination of services.

12. Intellectual Property

The Lynova website, branding, text, graphics, designs, software, systems, processes, materials, and other proprietary content may be protected by intellectual-property laws.

Except as expressly authorized in writing, you may not reproduce, modify, distribute, sell, publish, reverse engineer, or create derivative works from Lynova's proprietary materials or systems.

Customer-owned materials remain the property of the customer, subject to rights granted to Lynova as necessary to provide services.

13. Confidentiality

Each party may receive confidential or proprietary information from the other party.

Each party agrees to use reasonable care to protect confidential information and not disclose it except as necessary to perform its obligations, comply with law, or as otherwise permitted by agreement.

14. No Guaranteed Results

Marketing, advertising, search, visibility, lead-generation, customer-engagement, and automated communication services involve factors outside Lynova's control.

Accordingly, Lynova does not guarantee:

• A particular search position
• A particular advertising result
• A particular number of leads
• A particular number of appointments
• A particular conversion rate
• A particular revenue increase
• A particular customer acquisition cost
• A particular level of website traffic
• Continued visibility on any third-party platform

Results vary by business, market, competition, customer behavior, platform changes, budget, implementation, and other factors.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an "as available" and "as is" basis.

Lynova does not warrant that the website or services will always be uninterrupted, error-free, secure, or available.

Lynova does not guarantee that third-party services, advertising platforms, search platforms, communication systems, or AI systems will remain available or operate without interruption.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Lynova will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, or loss of data arising from or related to use of the website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

Any additional limitation of liability contained in a separate written service agreement will also apply.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Lynova and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms
• Your unlawful use of the services
• Your violation of applicable law
• Your misuse of communications or messaging services
• Your infringement of another person's rights

18. Suspension and Termination

Lynova may suspend or terminate services if:

• Required payments are not made
• Services are used unlawfully
• These Terms are violated
• Messaging or communications create compliance or carrier-related risk
• Suspension is reasonably necessary to protect Lynova, its customers, service providers, or other users

Termination does not eliminate payment obligations already incurred.

19. Changes to These Terms

Lynova may update these Terms periodically to reflect changes in services, technology, business practices, or applicable requirements.

The Effective Date will be updated when changes are made.

20. Governing Law

These Terms will be governed by applicable law, without regard to conflict-of-law principles, except where applicable law requires otherwise.

21. Contact

Questions regarding these Terms may be directed to Lynova through the contact information provided on the Lynova.ai website.

Lynova.ai