Privacy Policy

Lynova.ai ("Lynova," "we," "us," or "our") respects your privacy and is committed to protecting information provided when you visit our website, communicate with us, request information, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using the Lynova.ai website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Lynova, we may collect:

• Name
• Business name
• Email address
• Telephone or mobile phone number
• Business address or service area
• Industry or business category
• Information submitted through website forms
• Information provided when requesting a consultation, assessment, demonstration, quote, or other information
• Information regarding your business, website, marketing, customer acquisition, or communication needs
• Appointment and scheduling information
• Communications between you and Lynova
• Information provided through telephone, text, email, chat, or other communications
• Website usage information, including IP address, browser type, device information, pages visited, referring pages, and general website interaction information
• Information collected through cookies, analytics technologies, and similar technologies

If you communicate with Lynova through an automated or AI-assisted telephone or communication system, certain communications may be processed through technology providers that assist us in providing those services. Where required by law, appropriate notice regarding recording or monitoring will be provided.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests
• Provide requested information
• Provide consultations, demonstrations, assessments, quotes, and services
• Communicate with customers and prospective customers
• Schedule and manage appointments
• Provide customer support
• Manage leads and customer relationships
• Provide telephone, email, and text communications
• Send appointment confirmations and reminders
• Send service-related notifications
• Provide digital marketing and advertising services
• Support online business visibility and discovery
• Support search and website optimization
• Support lead generation and customer engagement
• Analyze and improve marketing performance
• Improve websites, systems, services, and customer experiences
• Prevent fraud, abuse, unauthorized access, and security threats
• Maintain business records
• Comply with applicable laws and legal obligations

We will not use personal information for materially different purposes without providing additional notice when required by applicable law.

3. Third-Party Technology and Software

Lynova may use third-party software, technology platforms, service providers, APIs, communication services, hosting services, analytics tools, advertising platforms, automation systems, artificial intelligence technologies, and other technology as deemed necessary or appropriate to provide, support, maintain, improve, or deliver the applicable solution stack and services.

The specific third-party technologies used may vary based on:

• Services selected
• Technical requirements
• Business needs
• Availability
• Performance
• Security
• Compliance requirements
• Customer requirements
• Changes in technology
• Other operational considerations

Lynova may add, replace, modify, or discontinue third-party technologies as necessary or appropriate to operate and deliver its services.

Lynova does not publicly identify every third-party technology or service provider used within its solution stack.

Third-party providers may process information on Lynova's behalf as reasonably necessary to provide the applicable services. Such providers may be subject to their own applicable terms, privacy policies, and security practices.

4. SMS and Text Messaging

If you voluntarily provide your mobile telephone number and separately consent to receive SMS or text messages from Lynova, we may use your number to send the types of messages described at the point of consent.

Depending on your interaction with Lynova, messages may include:

• Responses to inquiries
• Requested information
• Appointment confirmations
• Appointment reminders
• Service-related notifications
• Customer support communications
• Follow-up communications
• Account or service information
• Promotional or marketing messages where you have provided the required consent

Message frequency varies. Message and data rates may apply.

Lynova does not sell, rent, share, or provide your mobile telephone number or SMS opt-in information to third parties or affiliates for their own marketing or promotional purposes.

Third-party technology providers may process mobile numbers and messaging information solely as reasonably necessary to provide messaging or related services to Lynova. Such processing does not authorize those providers to use your mobile number or SMS consent for their own independent marketing or promotional purposes.

You may opt out of recurring SMS messages at any time by replying STOP.

For assistance, reply HELP.

You may also contact Lynova through the contact information provided on our website.

5. SMS Consent

Providing a telephone or mobile number does not by itself constitute consent to receive recurring marketing text messages.

Where SMS consent is requested, you will be provided with a clear opportunity to affirmatively opt in.

SMS consent is voluntary and is not a condition of purchasing any goods or services from Lynova.

You may decline SMS consent and still submit an inquiry, request information, or otherwise complete the applicable primary action.

You may withdraw SMS consent at any time by replying STOP.

6. Cookies and Similar Technologies

Lynova may use cookies, pixels, analytics tools, and similar technologies to:

• Operate website functionality
• Remember preferences
• Understand website usage
• Measure marketing and advertising performance
• Improve website functionality
• Analyze traffic and engagement
• Detect security issues

You may be able to control cookies through your browser settings.

7. Information Sharing

Lynova does not sell your personal information.

We may disclose information to third-party service providers when reasonably necessary to operate our business or provide services, including providers supporting:

• Website hosting
• Customer relationship management
• Communications
• Telephone services
• Messaging
• Appointment scheduling
• Analytics
• Advertising
• Marketing
• Automation
• Artificial intelligence
• Payment processing
• Customer support
• Security
• Technology infrastructure

These providers may process information on Lynova's behalf and are not authorized to use your information for purposes unrelated to the services they provide to Lynova, subject to their applicable agreements and policies.

Mobile telephone numbers and SMS opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal or governmental requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate fraud, abuse, or security concerns
• Enforce agreements

8. Marketing, Advertising, and Online Services

Lynova may provide or support services involving digital marketing, paid advertising, social media advertising, search-related services, website optimization, online visibility, lead generation, customer engagement, analytics, and related business growth activities.

These services may require the use of third-party technology and advertising or communication platforms.

The specific technologies used may change as necessary to provide the applicable solution.

9. Third-Party Websites and Services

Our website or services may contain links to or integrations with third-party websites and services.

Lynova does not control the privacy practices of independent third parties.

You should review the applicable privacy policies and terms of third-party services before providing information directly to them.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Communicate with customers and prospects
• Maintain business records
• Meet legal, accounting, and regulatory obligations
• Resolve disputes
• Enforce agreements
• Protect legitimate business interests

Retention periods may vary depending on the type and purpose of the information.

12. Children's Privacy

Our website and services are not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, or information regarding how your information is used.

Requests may be subject to applicable legal requirements and verification procedures.

14. Changes to This Privacy Policy

Lynova may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The Effective Date will be updated when changes are made.

15. Contact Us

Questions regarding this Privacy Policy may be directed to Lynova through the contact information provided on the Lynova.ai website.

Lynova.ai